Coaching in the Age of AI – What Do Coaches Really Offer Now?
The Question that Stopped Me Mid-Session
Not long ago, a school leader I deeply respect asked me this:
"With all these AI tools now doing what coaches do - asking questions, generating insights - what’s left for us?"
I paused. Not because I didn’t have a response—but because I realised it was the right question. One we all need to be asking.
AI is reshaping our world—fast. Coaching platforms with embedded AI can now suggest questions, summarise conversations, and even prompt next steps. Some are impressive.
They’re helpful. But they’re not human.
And in that difference lies the heart of coaching and mentoring.
What AI Can Do—And What It Can’t
Let’s be clear: AI will be part of coaching and mentoring moving forward. It’s already helping with:
- Note-taking and summarising sessions
- Tracking goals and action plans
- Suggesting reflective questions or frameworks
But here’s what it can’t replicate:
- Human trust and connection – You can’t automate rapport.
- Nuanced presence – Picking up on tone, hesitation, or what’s left unsaid.
- Adaptive intuition – Knowing when to pause, pivot, or dig deeper.
- Contextual knowledge - the history, relationships, experiences of the people in our classes, teams, staff, or organisations.
In a world where AI can mimic much of what we say, what remains essential is how we show up.
What Coaches & Mentors Must Now Bring (Even More Deeply)
- Emotional Resonance
Be the calm, empathetic presence that AI can’t be. People don’t just want reflection—they want to be seen. - Ethical Wisdom
AI can offer answers. But leaders and learners often need someone to help them weigh values, tension, and context. That’s a human craft. - Curated Judgment
While AI pulls from everything, you pull from what matters. Your insight is shaped by experience, trust, and knowing the learner in front of you.
This is your edge. This is our work.
Your Challenge
Reflect on this:
- What do I bring to coaching that AI never could?
- How can I deepen that skill or presence this week?
Try asking this in your next session: "What’s most important for you right now, and how can I support your thinking around it?"
Then listen—not just to the words, but to the person behind them.
Originally published onCoach Mentor Leadon 09/05/2025. Reprinted with permission.